Terms of Sale

evnyo provides a Software-as-a-Service solution dedicated to organising and managing professional events. This platform enables Customers to create events, send invitations by email and SMS, manage attendance confirmations and track participants.

The platform comprises an event creation module allowing customised event configuration, a multi-channel invitation infrastructure using Postmark for emails and Twilio for SMS messages, a real-time response management system, automated follow-up tools, an optional financial contribution collection module integrated with Stripe, analytical dashboards with reporting capabilities, contact import functionality, automated data correction through OpenAI artificial intelligence, consent management via CookieYes, and technical domain management via OVH.

All data is hosted exclusively within the European Union via Supabase infrastructure. The service targets 99.5% availability excluding scheduled maintenance. Security is ensured through minimum TLS 1.3 encryption in transit and AES-256 for data at rest. The infrastructure meets ISO 27001 and SOC 2 Type II standards of technology partners.

evnyo operates a pay-per-event pricing model without subscription or long-term commitment. The FREE tier allows event organisation for up to fifteen participants at no charge. The CORE tier is priced at ninety-nine pounds excluding VAT per event for up to seventy-five participants. The PLUS tier is offered at two hundred ninety-nine pounds excluding VAT per event for up to two hundred participants. The ENTERPRISE tier features bespoke pricing beyond two hundred participants.

The FREE tier includes event creation with limitation of one free event per thirty-day period, one hundred eighty email sends and one hundred eighty SMS sends per calendar year, invitation ratio capped at one hundred twenty percent of declared capacity, and support via online documentation. The CORE tier includes unlimited event creation, unlimited email and SMS sends within established quotas, invitation ratio up to two times declared capacity, email support within twenty-four business hours, and advanced template customisation. The PLUS tier extends previous functionality with the same invitation ratio, premium analytics, priority API integration, and financial contribution collection. The ENTERPRISE tier offers unlimited capacity, dedicated account management, bespoke service level agreement guaranteeing 99.9% availability, custom integrations, team training, and centralised billing.

To prevent misuse and ensure service quality, evnyo applies controlled invitation ratios according to the subscribed tier. The FREE tier limits the ratio to one hundred twenty percent of declared capacity and is restricted to one event per thirty-day period with banking identity verification via one pound pre-authorisation immediately cancelled. Paid tiers allow invitation ratios up to two times declared capacity. The system incorporates automatic detection of multiple account creation and monitoring of anti-spam complaint rates. Exceptional overages may be subject to additional billing after manual validation.

Service subscription is completed through registration via the secure form accessible at /auth, followed by identity verification via email or magic link sent by SMS. Acceptance of these terms along with the Terms of Service and Data Processing Agreement is completed electronically in accordance with the Electronic Communications Act 2000. No handwritten signature is required.

For the free tier, the contract is formed upon event publication after banking verification. For paid tiers, contract formation occurs upon payment validation by Stripe. In accordance with business-to-business regulations, no cooling-off period applies to professional relationships.

Electronic acceptance of contractual terms, timestamped and archived in evnyo's systems, constitutes perfect proof of the Customer's contractual commitment. This acceptance occurs upon user account creation, first paid event order, or acceptance of substantial term modifications.

Payments are processed exclusively via credit card or digital wallet through the secure Stripe platform. For amounts exceeding five hundred pounds or eligible customers, BACS transfers may be accepted upon request. Businesses and public bodies may benefit from invoicing with thirty-day net payment terms according to eligibility criteria determined by evnyo.

Billing is automated and delegated to Stripe Billing upon payment. Invoices are issued in PDF format compliant with UK standards and transmitted via email through Stripe notifications with copy to evnyo. Archiving is ensured for ten years in accordance with legal obligations.

The system incorporates automatic control via HMRC VAT validation for UK VAT registration numbers. Reverse charge applies to B2B transactions with valid UK VAT numbers, with zero-rate application and explicit mention on invoice. Otherwise, standard UK VAT rate applies according to Customer location. Compliance with Making Tax Digital obligations is ensured via Stripe Tax integration.

Payment becomes due immediately upon ordering for all paid tiers. For delayed payment exceeding thirty days on invoiced amounts, late payment interest at Bank of England base rate plus eight percent applies automatically, without prejudice to a fixed compensation charge of forty pounds for recovery costs in accordance with Late Payment of Commercial Debts Regulations 2013. Service suspension may occur following demand for payment remaining ineffective for eight days.

Platform access is granted immediately after account validation. Event creation occurs in real-time, invitation sending takes place within one hour of request, and technical support is provided according to the service level agreement of the subscribed tier. Services being entirely digital, they are accessible from any high-speed internet connection via modern browsers or responsive interface for mobile devices.

evnyo undertakes to maintain service availability of 99.5% excluding scheduled maintenance, guarantee response times under three seconds for the ninety-fifth percentile, ensure deliverability exceeding 98% for emails and 95% for SMS messages, and maintain compliance with ISO 27001 and SOC 2 standards. Customer support is provided through online documentation for the FREE tier, multilingual email for CORE and PLUS tiers, and dedicated account management for the ENTERPRISE tier.

The Customer must maintain a stable and secure internet connection, use an up-to-date browser with JavaScript enabled, provide valid email addresses and telephone numbers, respect quotas and limitations of the subscribed tier, limit usage to professional purposes exclusively, provide accurate and current data, ensure ownership and lawfulness of imported content, and respect third-party intellectual property rights.

The Customer undertakes to strictly comply with the Privacy and Electronic Communications Regulations 2003, UK GDPR, Data Protection Act 2018, and ICO guidance on marketing communications. For invitations to individuals, the Customer must obtain prior explicit consent. For business communications, they must respect opt-out rights and ensure prior information to recipients. Each communication must include required legal information and an unsubscribe mechanism.

Role allocation is established as follows: the Customer acts as Data Controller for guest data while evnyo operates as Data Processor according to the Data Processing Agreement. The Customer assumes obligations for informing data subjects, verifying lawfulness of legal bases, and facilitating rights exercise. Security measures include TLS 1.3 encryption in transit and AES-256 at rest, multi-factor authentication access control, comprehensive audit with logging and continuous monitoring, and exclusive data hosting within the European Union.

Prohibited uses include unsolicited commercial prospecting, dissemination of unlawful or defamatory content, circumvention of technical limitations, and use for unauthorised third parties. Graduated sanctions include warnings for minor violations, temporary quota limitations, immediate suspension for serious violations, and definitive termination for repeat offences. The Customer undertakes to indemnify evnyo for any consequences resulting from their breaches, including administrative sanctions, legal proceedings, or reputational damage.

evnyo undertakes to provide services according to a reinforced best efforts obligation, in accordance with industry standards and market practices. This obligation includes maintaining a service level agreement of 99.5% with monthly reporting, compliance with ISO 27001 and SOC 2 standards, response time optimisation according to sector best practices, and continuous functionality evolution without additional cost. Technical warranties include deliverability exceeding 98% for emails and 95% for SMS excluding operator blocks, daily backup with thirty-day retention, strict data access controls, and portability through standard format exports.

evnyo shall not be liable for damages resulting from force majeure or external causes beyond its control, Customer faults including misuse, erroneous data, or non-compliance with contractual terms, malfunctions attributable to third parties such as telecommunication networks, operator blocks, or denial-of-service attacks, as well as fortuitous events such as power failures, natural disasters, or cyberattacks. evnyo's financial liability is strictly capped at amounts actually paid by the Customer for the relevant event over a twelve-month period preceding the incident. Indirect damages, including loss of profit, reputation, data, or lost earnings, are expressly excluded.

These limitations do not apply in cases of gross negligence or wilful misconduct by evnyo, personal data breaches through characterised negligence, or non-compliance with essential security obligations. evnyo has professional indemnity insurance covering operations up to two million pounds, professional liability for one million pounds, and cyber risks for five hundred thousand pounds. For major technical failures attributable to evnyo, pro rata refunds apply for incidents exceeding twenty-four hours, full refund with commercial gesture for incidents exceeding seventy-two hours, and compensation according to harm for data loss.

evnyo retains all intellectual property rights in the web application source code, APIs and algorithms, database structure and models, trademarks and logos including the "evnyo" designation and visual identity, as well as all technical documentation. The Customer benefits from a non-exclusive, non-transferable usage licence limited to the contract duration and revocable upon termination or serious breach.

The Customer retains exclusive ownership of contact lists, imported or entered guest files, event content including descriptions, visuals and personalised messages, participation data including responses, statistics and generated reports, as well as all customisation parameters. The Customer grants evnyo a limited and revocable licence for secure data hosting and processing, invitation sending service operation and report generation, platform improvement through anonymised and aggregated analyses, and technical support for assistance and incident resolution.

Each party undertakes not to disclose the other party's confidential information, limit access to those with a need to know, protect information with the same care as their own sensitive data, and return or destroy information at contract end. Contact data, event strategies, and business information on the Customer side, as well as source code, algorithms, aggregated usage data, and partnerships on evnyo's side are deemed confidential. This obligation does not apply to public information, legally required by court or administrative order, or previously known prior to the contractual relationship.

These terms take effect upon acceptance and are concluded for indefinite duration. Each event is subject to specific ordering without billing for the free tier according to annual quotas, with one-time payment upon creation for paid tiers, and possibility of framework agreements for high volumes.

Either party may terminate outright for serious breach unremedied within thirty days after formal notice, insolvency proceedings including administration or liquidation, or definitive cessation of professional activity. The Customer may terminate for convenience with thirty calendar days' notice by email, resulting in end of service access upon notice expiry while maintaining service for ongoing events until completion. evnyo may terminate without notice for unlawful use including spam, illegal content or GDPR violation, persistent non-payment exceeding sixty days despite reminders, or security breaches through intrusion attempts or misuse.

A thirty-day grace period allows read-only data access for extraction, maintenance of export functionality in CSV and JSON formats, and continued technical support for migration to alternative solutions. In accordance with the Data Processing Agreement, definitive deletion occurs after ninety days through secure deletion of all personal data, destruction of backups containing such data, and provision of destruction certificate upon request. Certain data may be retained longer to comply with accounting obligations regarding invoices for six years, legal archives including security logs according to applicable regulations, and conservatory freezing in case of litigation by court order.

evnyo undertakes to continuously evolve the platform through immediate application of security fixes without service interruption, ergonomic optimisation of the user interface, integration of new functionality according to product roadmap, and adaptation to regulatory changes. Certain advanced functionality may be subject to separate billing, including premium modules for advanced analytics and bespoke integrations, professional services for training and support, as well as enhanced capabilities including exceptional quotas and reinforced service level agreements.

Substantial modifications concerning pricing or liability terms are subject to minimum sixty days' notice by email and integrated application notification, with possibility of penalty-free termination before implementation and tacit acceptance through continued service use after deadline. Technical or formal adaptations may apply immediately, including contact and support changes, regulatory compliance updates, and editorial clarifications without contractual impact. Complete version history is archived with timestamps, accessible upon request, and subject to acceptance traceability by Customer and version.

In case of evnyo platform discontinuation, minimum twelve months' notice before definitive cessation will be observed, accompanied by migration plan with assistance for transfer to alternative solutions and pro rata refund of amounts paid for future events. In case of evnyo acquisition, service continuity will be maintained with preservation of contractual terms, right of objection allowing termination if the acquirer is unsuitable, and data protection through secure transfer according to GDPR procedures.

Before any contentious action, parties undertake to exhaust an amicable resolution procedure including written dispute notification with factual exposition, contradictory exchange within fifteen calendar days, conciliation meeting in person or by videoconference within thirty days, and formalisation of settlement agreement if reached. This procedure must imperatively be completed within sixty days before any court proceedings.

In case of failed amicable resolution, parties may resort to professional mediation services, the Centre for Effective Dispute Resolution (CEDR), or sector-specific technology organisations. Mediation procedure, whether jointly or unilaterally initiated with notice to the other party, cannot exceed three months to render opinion. Cost is shared equitably between parties and the procedure does not interrupt limitation periods.

Failing amicable agreement or successful mediation, English courts have exclusive jurisdiction under English law. Territorially competent jurisdiction is determined according to evnyo's registered office location, with possibility of expedited procedure in urgent cases. The limitation period of six years applies to any contractual action from knowledge of the damage-causing event, with possible interruption through formal notice, mediation, or court proceedings. Each party bears its own legal costs except possible reimbursement for abusive or dilatory procedures, with possibility of cost deposits according to financial stakes.

The complete contract comprises these Terms of Sale, Terms of Service accessible at /en/terms, Data Processing Agreement available at /en/dpa, and Privacy Policy available at /en/privacy. Hierarchy of norms in case of contradiction: Data Processing Agreement, Terms of Sale, Terms of Service, Privacy Policy. Any modification must be written, dated, and expressly accepted by both parties, then integrated into an amendment or new version of terms.

If any clause is declared void or unenforceable, other provisions remain fully effective with replacement by lawful clause of equivalent effect after good faith negotiation to preserve contract economics. Failure to exercise a right does not constitute waiver, tolerance creating no acquired right, subsequent exercise remaining possible except prescription, and express waiver requiring written formalisation.

The Customer cannot assign rights and obligations without evnyo's prior written agreement. evnyo may assign the contract in case of restructuring, merger, acquisition, partial asset contribution, or digital division transfer, with sixty days' prior notice. Sub-contracting by evnyo of certain services is authorised in compliance with the Data Processing Agreement.

Notifications are sent to the following addresses: hello@evnyo.com for evnyo regarding general notifications, privacy@evnyo.com for personal data matters, and the Customer's primary account email address. Methods include email with acknowledgment for enhanced probative value, recorded delivery for important notifications including termination and formal notice, and system messages via platform interface for alerts. Proof of sending is established by server logs with timestamps and traceability, delivery confirmations, these elements being admitted as evidence except reasoned challenge.

These terms are governed by English law in accordance with contract formation and performance principles, business relationship regulations, consumer protection exclusions applicable to professionals, as well as UK GDPR and Data Protection Act 2018.

English courts have exclusive jurisdiction according to the following allocation: County Court or High Court for claims under twenty-five thousand pounds, Commercial Court for business disputes exceeding twenty-five thousand pounds, and urgent relief applications to the appropriate court. Territorial jurisdiction principally lies with courts in evnyo's registered office area, with Customer option to use courts of their own domicile under Civil Procedure Rules, and possibility of using courts where harm occurred in tort matters.

For Customers located in the European Union and European Economic Area, Brussels I bis Regulation determines jurisdictional competence and Rome I Regulation governs applicable law, with enhanced protection through uniform GDPR standards. For Customers outside the European Union, international conventions apply according to bilateral agreements, enforcement allowing decision recognition in the Customer's country, and commercial arbitration being possible for amounts exceeding one hundred thousand pounds.